Rush Orders
We do offer rush services but this service is not always available. In order for your order to be consider as a rush we need the following: 1. Work Order Form must be filled out with all the details of your order including pantone numbers, garment style and size breakdown. For contract printing goods must be in house, separated by graphic and ready to print. Rush orders are subject to a $50.00 fee.
Estimates
Estimates expire in 30 days.Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 hours of your quote request. (Weekends are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday during business hours. Please provide us with a little time to get back to you.)
Cancellations
All orders are final, if a cancellation is made it must be made within 24 hours, order has been placed you will be subject to a 30% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. Note:*If your order is a Rush there are no changes allowed after your order has been placed.
Art Approval
WE DO NOT OFFER PRESS CHECKS. Art approvals will be sent via e-mail within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. *Note: Pro Screen Printing is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.
Payment
We require all orders to be paid in FULL. If payment has not been made the order will NOT be processed. We accept major credit cards visa, mastercard, discover and american express.
Damages and Under Runs
We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces. Pro Screen Printing is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Deluxe is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Pro Screen Printing is not responsible if certain items are out of stock. If items are out of stock we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint
Prices & Policies
Pro Screen Printing has the right to change and alter pricing without notice.We care for our clients and always try to keep our prices low and reasonable.
